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SC Cleared Deskside Engineer
Up to £35,000 + benefits

Concept Resourcing are looking for a Security Cleared Deskside Engineer to provide hardware and software support, both remotely and deskside on IT products within SLA's. Working on site, full time you will be meeting customer needs in a diverse working environment, the role requires a degree of flexibility and an expectation that the core working hours are spent on customer site in Ipswich.

Responsibilities

Replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution
Perform Break fix on desktop equipment
Perform IMAC activities
Daily backup checks as required
Complete allocated calls and maintain regular contact with Workflow Managers
Provide timely, quality solution keeping the customer updated and escalating if required
Refer to relevant procedures to perform role
Periodically review Security Policies - to ensure full compliance with current legal, regulatory and company requirements.
Carry out any tickets/non ticketed/project work as and when required.
To be compliant with health and safety company policy and legislation at all times.

To be considered for this opportunity, it is important that you hold SC level security clearance and have the following knowledge and skills:

Knowledge of Server OS and navigation
Experience with Active Directory is desirable
Hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with network fault troubleshooting
Experience with Network builds
Experience with network printer installs and configuration
Experience with Microsoft applications
PC literate
Interpretation of data & actions
Experience with VPN and remote work on machines
Good troubleshooting skillsYou will be a team player with excellent communication and customer service skills skills, used to working on site who can work under pressure. You will also have:

IT engineering experience
A good understanding of analytical troubleshooting
A good understanding of networks and windows Operating systems
Must be able to diagnose and repair desktops and laptops
Desktop and laptop accreditation desirable
Knowledge of specific customer software desirable
Full UK Driving Licence
Current and valid SC level clearanceFor more information and to apply, Click APPLY and a member of the team will be in touch