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Do you have previous experience in 1st line support?

Can you speak German?

Job Title: German Speaking 1st Line Support Technician

Location: Outskirts of Saffron Walden

Salary: £23,000p.a - £27,000p.a

Contract Type: Permanent, Full time

Benefits: Bonus scheme, (company & personal), pension, employee discount scheme

Hours: Shift based (3 week rotation) - 08:00am - 04:30pm , 09:00am - 05:30pm, 3:30pm - 12:00am (work from home on the late shift)

Sector: IT & Scientific

Due to continuous growth an opportunity has arisen for a permanent, full time German Speaking 1st Line Support Technician for a company located in Saffron Walden Essex. You will deal with front line enquiries via email, telephone, live chat and Zendesk

As the German Speaking 1st Line Support Technician you will be responsible for:

* 1st Line Support for customer enquiries

* Assisting customers via Live Chat

* Handling telephone and email enquiries escalating to 2nd Line when required

* Communicating issues with other teams and logging tasks

* Troubleshooting basic issues of company platform.

An ideal candidate for the German Speaking 1st Line Support Technician will have:

* A strong skill-set covering PC hardware, Windows platform and application support

* Excellent verbal & written communication

* Ability to speak German.

Experience using ticketing platforms, software testing and documentation as well as experience using remote access software will be advantageous.

Ideally you will have experience within a similar position. Interviews will take place on the outskirts of Saffron Walden, following a registration process by PureKat Consultancy Ltd. If we have not responded to your application within 3-5 days, unfortunately you have not been successful on this occasion, but please feel free to contact us for other opportunities. PureKat Consultancy is acting as an Employment Agency for permanent vacancies and an Employment Business for temporary vacancies