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Key Responsibilities:

Oversee daily operations, ensuring SLAs are met and tickets are managed effectively.
Lead, mentor, and motivate the first-line support engineers to maintain a positive and productive environment.
Deliver training on new products, tools, and processes.
Participate in the management on-call rota for first-line HR matters outside office hours.
Manage team rotas, including sickness and holiday management.
Identify process improvements to enhance efficiency and quality.
Provide hands-on support for customer IT issues when needed.
Support team members professional development through coaching and regular performance reviews.

Ideal Candidate:

Previous MSP experience
Experience in a busy technical support environment.
Strong leadership skills with experience managing a team.
Great interpersonal skills and the ability to build positive team relationships.
Skilled in providing feedback and conducting performance reviews.
Basic knowledge of switching infrastructure, LAN/WAN technologies, and operating systems (Windows, Mac, Linux).At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you