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Pear Recruitment – Property Repairs Administrator – Ilford

Salary - £28,000

Monday – Friday 9am – 5:30pm

Our client set in a large stylish office on a busy high street in Ilford have an exciting role for a Property Administrator to join their team. Some of the responsibilities will include being the first point of contact for property maintenance issues, answering telephone calls and recording relevant details. Priding themselves on service, they are keen to recruit a candidate who is all about values and keeping the company’s best interests at the forefront of daily activity. Do you have the experience required for this role? We would love to see your CV.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Duties & Responsibilities

To comply with all legal and ELPM regulations with particular attention to all aspects of the Health & Safety at work regulations.

To be punctual for the start of work and all meetings throughout the day.

To use all ELPM property in the correct and proscribed way.

To be suitably dressed at all times – overly casual clothing does not project the correct image for clients visiting the office or day to day office interaction.

To attend all training courses booked by ELPM both internal and external in order to develop your core skills

To at all times act in the best interest of ELPM

To at all times to have a professional and courteous manner both when conducting face to face meetings or phone meetings with all customers and work colleagues

To ensure that all communication both written and spoken is professional and courteous

To have a thorough working knowledge of the ELPM business model

To answer all calls that come through on your extension or call overflow system & deal with it or redirect the call as required

To report any complaints alleging disrepair complaints to the PSM

To report any complaints where a client is being represented by Solicitors or NGO such as Citizens advice or Shelter to the PSM

To understand all company policies & procedures that relate to the delivery of maintenance of properties.

To have a thorough understanding of the ActiveH/MIS system and the details required to be entered

To ensure that every call is handled professionally & efficiently

To ensure that basic trouble shooting steps are carried out with callers to ascertain if it requires a home visit

To assess and prioritise the maintenance issues reported to ensure it is correctly graded as priority 1,2 3 or 4

To ensure all the relevant information required is included in the job sheet

To allocate where permitted Maintenance Works Orders (MWO’s) to Maintenance Operatives (MO’s)

To be in regular contact with the MO’s to ensure MWO’s are being completed on time and in line with company targets

Where there may be delays to the agreement or completion of the works – follow up on the job by setting a reminder on the to do function

Raise invoices on XERO where instructed or applicable

Ensure that the company achieves its priority targets – Cat 1 – 24 hours, Cat 2 – 48 hours, Cat 3 7 days and Cat 4 28 days

To report any issues that you cannot resolve to the SLT.

Act as point of contact for tenants / landlords in your Patch.

Provide landlords with quotes for works and liase with landlords regarding repairs.

Send tenants warning letters for damages, breach of tenancy.

Inform council of problem tenants such as no access for maintenance or tenant damage.

Arrange LL appointment such as licence inspections, Landlord visits, mortgage valuations with senior housing officer.

Liase with SLT regarding for difficult landlord queries, large works or TT issues to agree next steps.

Assist landlord with insurance claims, block management issues, etc.

If you are interested in this Property Administrator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client