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An exciting opportunity has arisen to be a part of the service administration team for Atlas Copco tools and industrial assembly solutions customer centre located in Wolverhampton. You will plan the day-to-day work schedules, of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner. You will report to the Service Operations Manager.

Your role:

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Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.

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Effectively manage the use of the SPIRIT Field service workflow.

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Support the Service Administrator(s) and set the Engineers' work schedules to maximise efficiency and minimise WIP.

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Ensure the orders are correctly allocated and released to the engineer prior to the visit date.

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Ensure all specialist tooling (calibration equipment) is available to each engineer to enable them to carry out the allocated tasks.

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Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.

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Be responsible for providing customers with all relevant risk assessments, method statements and engineer certifications as required.

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Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.

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Maintain all orders within the SPIRIT, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP/SPIRIT reporting facilities.

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Regularly liaise with the Field Service Engineers, Service Sales Managers and internal departments to expedite customer requests.

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Regularly liaise with the Operations Manager and Field Service Engineer Team Leader in order to highlight and resolve any operational / planning problems effectively and efficiently.

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Collate information from the Field Service Engineers to accurately record and maintain customer records and information.

To succeed, you will need:

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Experience working in business administration is essential.

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Excellent communication and interpersonal skills.

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You set priorities according to importance and urgency, you fulfil tasks in a cost-efficient way.

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Experience in a service-related field with customer interaction will be an asset.

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Knowledge of the company's SPIRIT service management system

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Must be proficient in MS365.

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Good English and Maths skills.

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Experience working with SAP and excellent telephone manners.

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Must be a UK resident and have a valid UK work permit.

Location:

The applicant must live within a commutable distance of Wolverhampton, UK.

In return, we offer you:

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We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

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A satisfying career – You remain in the 'driver's seat' to map out and shape your own career. You will have access to global job opportunities, as part of the Atlas Copco Group.

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The satisfaction of working for an international market leader who is committed to sustainable productivity solutions.

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We offer a great benefits package including health insurance, paid leave, and retirement benefits.

About us:

Atlas Copco Tools and Industrial Assembly Solutions is part of the Atlas Copco Group, which was established in Sweden in 1873. We offer sustainable productivity in the manufacturing world and our operations within the UK are, for the most part, dedicated to sales, projects and service. We offer unique and innovative turnkey solutions to our customers along with a global market presence. We support and partner with manufacturers across all ranges of industry and our customers include global companies such as Airbus, Jaguar Land Rover, Ford Motor Company, Rolls Royce, BMW, JCB and Caterpillar to name a few