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Customer Success Manager

£50,000 Basic + OTC | SaaS & Compliance

Manchester - Hybrid

We’re a proactive Customer Success Manager to join a fast-growing SaaS company revolutionising compliance management.

As a Customer Success Manager, you’ll be the key advisor for our customers, ensuring seamless onboarding, driving platform adoption, and delivering exceptional experiences. This role is all about building strong partnerships, identifying growth opportunities, and fostering loyalty.

Key Responsibilities:

* Build and maintain long-term customer relationships.

* Drive retention, renewals, and identify upsell opportunities.

* Guide smooth onboarding and provide tailored coaching.

* Deliver training sessions to maximise engagement.

* Develop helpful customer resources and share feedback to improve the product.

* Assist with demos and provide valuable insights to refine strategies.

Who We’re Looking For:

We want a proactive, customer-focused professional with SaaS experience and a proven track record. You should be a self-starter with strong problem-solving skills, emotional intelligence, commercial acumen, and a passion for quality.

Apply now to be part of our dynamic and growing team