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Job Title: Guest Services Manager
Location: Central London
Salary: £28,000 per annum (OTE up to £35,000, depending on service charge)
Schedule: Full-time, 12-hour shifts (8am-8pm), 4 days on / 3 days off
Contract Type: Permanent, On-site

Role Overview

An iconic, luxury hotel in the heart of a prestigious London location is seeking a Guest Services Manager to join its dedicated team. This is an exciting opportunity to manage day-to-day operations within a five-star environment, ensuring exceptional service and seamless guest experiences throughout every stage of their stay.

As the Guest Services Manager, you will oversee the front-of-house team, ensuring high standards of hospitality, and will be key in delivering excellence and customer satisfaction across all guest services operations.

Key Responsibilities as the Guest Service Manager

Supervise daily front-of-house operations and guest service functions
Manage reception duties and ensure smooth check-in/check-out procedures
Maintain high levels of customer satisfaction and handle guest enquiries or complaints with professionalism and discretion
Lead, mentor, and support the guest services team
Collaborate with other departments to ensure guest needs are met promptly and efficiently
Monitor service standards and contribute to continuous improvement initiatives
Ensure a welcoming, elegant, and professional environment in all guest-facing areas

About You

Previous experience in guest services or supervisory roles within a luxury or five-star hotel environment
Strong leadership and team management abilities
Excellent customer service and interpersonal skills
Well-spoken and presentable, with a professional and welcoming demeanour
Ability to handle pressure and multitask effectively in a busy environment
Proficient in communication and conflict resolution
A positive, hands-on approach with strong attention to detail
A degree in Hospitality Management or a related field is desirable
Driving licence not required

Why apply?

Join a prestigious hotel in a prime location, offering a supportive and rewarding working environment. If you're passionate about delivering world-class service, thrive in a luxury setting, and are eager to be part of a team that values excellence and elegance, we would love to hear from you