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Repairs Scheduler

Salary Circa £25,000

Location Blackpool

This is a Permanent, Full Time

*Please note this role is known as Planning Officer at Great Places*

35 hour week, Monday – Friday

Start at 26 days annual leave plus bank holidays, increasing up to 30 days

What you’ll be doing

Are you ready to make a real impact? In this role, you’ll be at the heart of our repairs team, making sure every job is planned and scheduled to keep things running smoothly for our customers. As the key link between our call centre, on-site operatives, and contractors, you’ll ensure repairs are completed on time and to a high standard.

Your focus will be on getting things right the first time. You’ll allocate jobs, plan schedules, and make sure operatives are in the right place at the right time. By staying organised and ahead of the game, you’ll help us deliver more repairs, faster and making a positive impact on customer experiences.

But it’s not just about keeping the day-to-day running. You’ll also use data to spot patterns and find ways to improve how we work. Whether it’s reducing travel time, organising materials more efficiently, or finding smarter ways to handle workloads, your actions will help us work better and achieve more.

What you’ll need

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Experience in a similar role is desirable

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Proficiency in using a variety of systems

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Excellent understanding of providing first class customer service

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Strong ability to multi task and ability to juggle conflicting priorities

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Flexible and adaptable approach to deal with changing requirements

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Excellent organisational skills and manage a busy workload

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First class communication skills

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Ability to work independently and as part of a team

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Demonstrate initiative and liaise proactively with internal and external customers

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Team rota 07.30am to 6pm - please note this role is based in the office full time

What we need from you

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A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

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A passion to advocate on behalf of people and communities

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Respecting professional boundaries and conducting yourself and a professional manner at all times.

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A commitment to work in partnership with others for the benefit of Great Places

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A commitment to continuous learning and improvement

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To be professional and work with integrity, inclusivity and respect for diversity

We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements, so if you are unsure that your qualifications and skills are what we are looking for in this role, let us decide. We still want to hear from you and would welcome an application that tells us all about your experiences, achievements and what value you can add to the team