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Customer Service Advisor

up to £25k dependent on experience

Office Based Doncaster DN6

Full Time

Role Overview

Reporting to the Customer Service Supervisor you will portray and maintain a professional, attentive, helpful service to the client database.   The role will require you to deliver a positive experience on all contacts made and to represent the Company in a polite, efficient manner at all times. Your will be responsible for the account management of their allocated customer portfolio.

Duties and Responsibilities but not limited to:-

Dealing with enquiries from Clients and customers:-

Enquiries from customers on prices and stock availability
Temperature Deviations - communication to customers requesting disposition.
Obtain PODS across all channels if client struggles
Providing the relevant C of A documents to customers
SOR enquiries
Enquiries from customers on product PIP and/or EAN for electronic ordering
Stock control interaction with clients request for inventory discrepancies

Accommodate enquiries from other areas of the business, Finance, wholesale, hospital division.  
Providing the relevant C of A documents to customers
Ensuring all training and updates to training completed
Interaction with Q90/RH ops
Failed deliveries -communications to customer
Polar speed interactions
EORI Supplementary declarations - TSS
Polar speed exception reports
Handling all incoming and outgoing phone calls
Adhere to Health and Safety guidelines in place.
To be flexible in working hours to ensure the needs of the Company are met.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as directed by your changing role within the organisation and the overall business objectives of the company. 

Person Specifications/Competencies

Essential

Pleasant disposition.
People Skills
Excellent telephone manner.
Good analytical and organisation skills
Computer literacy in all MS office and in house order system (Full training will be given)
Good communication skills

Works independently and proposes solutions to problems

Takes in information quickly and accurately
Ability to work under pressure and to tight deadlines.
Resolves known problems using existing
Plans own time effectively
Team Player
Must have GCSE Grade C and above in Maths and English.
Desirable

At least 2 years Previous experience in a similar environment
Educated with GCSE grade c and above
Interested in this Customer Service Advisor role?  Please send your cv by return.

INDLS