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RECEPTION HOST.

Stephen James BMW & MINI is looking for a friendly & professional Reception Host, who will welcome and assist our customers with their visit. This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

YOUR ROLE.

As the Host you will be the first point of contact responsible for meeting, greeting & assisting all customers who visit the Showroom. You will be attentive to each visitor, quickly understanding their needs and helping to deliver a bespoke customer experience. You will be a brand ambassador and share our excitement for everything MINI and BMW.

The main duties of the role include:

Meet and greet customers in a friendly, welcoming, and professional manner

Provide a bespoke attentive customer experience by understanding the customer requirements and managing their visit by directing them to the right department/ person

Proactive and organised, taking responsibility for general administration.

To occasionally deal with the telephone overflow by answering calls professionally and taking accurate messages that are given out in a timely, manner

Manage the customer waiting area by keeping customers updated, offering refreshments, and ensuring they are comfortable and well looked after

Keep the Showroom and waiting areas tidy and presentable
YOUR PROFILE.

Friendly, professional, helpful, and welcoming with a passion for customer service

Excellent communication, especially confident face to face and will enjoy customer interaction

Good organisation and administration skills, with a passion for detail

Experience in front of house position is desirable

Must be eligible to work in the UK
ABOUT US.

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

SALARY AND HOURS.

Basic salary, £14,872 per annum

Working hours: Thursday 8am – 6pm, Friday 8am – 6pm & Saturdays 9am – 5pm (25 hrs per week)

In addition, you will be required to prov.ide cover as per business needs. Any additional hours worked will be paid as overtime.

BENEFITS.

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our