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Job Title: Senior IT Support Engineer

Location: Sutton-in-Ashfield, Nottinghamshire
Salary: £28,000 - £35,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans

We are currently looking for an experienced Senior IT Support Engineer to join a well established, innovative Managed Service Provider in Sutton-in-Ashfield, Nottinghamshire. The successful candidate will provide 2nd / 3rd Line technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery.

In addition to this, you will get involved in exciting project work and visit customer sites.

Responsibilities:
• Provide technical support and assistance to customers and end-users, via both onsite and remote support
• Troubleshoot hardware and software issues
• Install, configure, and maintain computer hardware, software, and peripherals
• Provide training and technical advice to customers and end-users
• Create and maintain technical documentation
• Monitor system performance and ensure system security
• Participate in the implementation of new systems and technologies
• Ensure compliance with all relevant policies and procedures

Requirements:
• Experience within an MSP environment is a plus
• Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare
• Knowledge of Active Directory, Office 365, and other cloud technologies
• Experience with troubleshooting hardware and software issues
• Excellent problem-solving and communication skills
• Strong customer service and interpersonal skills

If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.

Keywords:IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting