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Flagship Assistant Store Manager

Permanent

Full time

Salary Up to £43k + OTE/Bonus

Based in Leeds

LAB. are partnering up with a Luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

We are seeking a commercial, sales driven leader to really bring this store to life and support the Store Manager implement change and inspire and lead their team.

Job Description

You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

1. Operations:

- Oversee store operations and ensure stores deliver to expectation on all KPI’s

- Observe store performance and hold managers accountable for under performance, providing support and feedback for improvements

- Use business communication tools to oversee completion of tasks and ensure your team understand all key functions

- Challenging and communicating improvements to store operations

2. Controls:

- Ensure wage controls are met on a weekly basis, ensuring store team resolve any issues quickly and effectively

- Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively

- Drive excellent performance on wage controls through detailed analysis and floor-based observations

- Coach store team to work within time frames set by the business and guide them with realistic expectations

3. Sales

- Understand business and customer expectation and ensure this is executed to exceptional standards

- Observe service and use knowledge to coach managers on how to improve

- Understand product features and benefits and coach the team on how to deliver a broad understanding to teams

- Drive KPI targets and motivate team to deliver results

- Analyse data and communicate with teams for improvement

- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

- Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4. Development

- Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance

- Be self-driven in own personal development

- Plan for development and create clear succession plans for each store to encourage next generation and support business growth

- Create an environment that encourages and rewards performance fairly and equitably

5. Leadership and Management

- Inspire the workforce and act as a role model to others

- Develop, coach and motive your team of Managers to achieve success, holding them accountable where appropriate

- Develop strong relationships with store teams, senior managers, brand partners and external stakeholders

The Requirements

- Proven experience leading a large team in a fast paced, multi department environment is essential

- Minimum 3 years of experience within luxury and premium retail at a senior management level

- Vast knowledge and passion of luxury retail including building brand relationships

- A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you’ve managed senior managers

- Proven track record of internal progression and development

- Must be able to work well under pressure and to strict deadlines

- Able to work a flexible schedule based on the company needs

The Rewards:

- Competitive basic salary

- Monthly store commission scheme

- Management bonus and incentives

- Monthly Group Rewards and Recognition

- Long Service awards

- We offer a wide range of Development Courses with National Qualifications

- 50% Instore Uniform Discount

- Discounted Gym membership

We are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications, we may receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application, please assume that on this occasion your application has not been successful at this time, and we wish you the best of luck with your search