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Are you an experienced Team Leader, with experience in an FCA environment looking for the next challenge? Our client is a successful and growing business, and they are looking for an Operations Team Leader to join their growing Financial Services team based in Salisbury.

Job Purpose:
You will lead Leading teams in an omni channel environment to exceed SLA’s, improve voice of customer metrics though continuous improvement and deliver first class customer journeys for our policyholders
 
Main Accountabilities:

Responsible for training and coaching team members
Leading teams daily, circa 12 employees
Providing an excellent customer experience and responding to escalated customer queries, to resolve any issues as high priority
Contributing ideas for continuous improvement
Provide timely feedback to teams and deliver one-to-one coaching
Reporting updates to the business on team progress
Regular, documented one-to-one performance review meetings
Ensure Quality Assessments are reviewed with every colleague when received
Collaboration with other areas of the business to exceed company goals and objectives
Developing and monitoring KPIs
Resource management
MentoringSkills/qualifications:

Must have led teams in an FCA environment
Excellent communication skills
Meticulous
Strong team player 
Great organisation skills
Proactive approach
Able to use own initiative
Willingness to take on a variety of tasks
Ability to prioritise workload and organise time efficiently This is a full time on site permanent role offering £30,000 - £38,000 DOE and great benefits.
 
Please contact Gemma Lawrence at Meridian on (phone number removed) to apply and find out more or email
 
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy