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Permanent – Full Time

We looking to recruit a Customer Service Advisor to join our Waltham Forest Contract based from our Osprey House Office (E4 8TD)

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements (SLAs) are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Where appropriate, you’ll help residents to self-solve simple and low risk issues, and where an appointment is required, you’ll work to ensure that it is offered in line with contractual SLAs, the customers preferences and operational constraints.

About You

Candidates will have the following:

Social Housing and Repair and Maintenance background.

Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.

Competent in communicating with direct operatives, subcontractors, and residents.

Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.

Planning knowledge of what works can be sequenced or can be undertaken concurrently.

Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

Good level of written English

Good computer skills

Good project management skills

Good communication skills e.g. ability to communicate with different stakeholders at different levels

Passionate about service delivery and customer satisfaction.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

Life Assurance & Accident Cover

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Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates