Login to Apply

Engineering Scheduler

Founded in 1994, Sprint handles turnkey commercial kitchen and bar projects with ease and supplies a wide range of cost effective and outstanding quality products from leading manufacturers. Equipment specialists and engineers operate a spot replacement service to minimise any disruption that equipment breaking down may have on your business. We are part of the Airedale Group who are a market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Working alongside clients from the initial designs, offering the complete end to end solution with established, long-standing relationships across an extensive, blue chip client base. With a growing team of Engineers at Sprint, we are looking to recruit an experience Schedler to work closely with the Service and Engineering departments to ensure jobs are planned in, prioritised accordingly and completed with customer satisfaction. This role will have responsibility of coordinating customer call outs based on nature of works required, engineers’ availability and logistics. You will play a crucial part in mapping out the engineers’ diaries and ensuring both service and engineering teams are kept up to date.

Responsibilities:

* Create a schedule of upcoming jobs for the week ahead, ensuring urgent requests are prioritised.

* Daily review of customer call-out requests, updating schedules and communicating with the engineers.

* Reviewing the logistics of each job, to ensure engineers travel time between sites is minimised.

* Understanding the nature of repair/maintenance/servicing work required, to assign the relevant skilled Engineer for the job.

* Working closely with the Service team to ensure the business meets clients requirements.

* Reporting on jobs completed on time in full, ensuring SLA’s are adhered to.

* Reviewing any SLA failures, understanding issues that have resulted in down time and ways to eliminate in future. Escalating to senior management where necessary.

* Ordering parts required for Engineers, in time for upcoming jobs.

* Maintain a commercial focus, ensuring all required tasks remain profitable.

Experience Required:

* A minimum 1 years’ experience of scheduling engineering works for external customers.

* Good IT skills including use of Word and Excel.

* Excellent verbal and written communication skills.

* Ability to work independently and as well as part of a team.

* Reliable and highly self-motivated.

* Able to demonstrate excellent organisational skills and attention to detail.

* Logical approach and effective problem-solving ability.

* Good geographical knowledge.

* Positive attitude with ability to influence productive changes.

Benefits:

* Salary up to DOE

* 24 Day annual leave plus stats

* 2.5% annual bonus (dependant on company performance)