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Aftersales Coordinator / Eye, Suffolk / £29,000 - £32,000 per annum / Full time / Permanent
 
Are you an organised and detail-oriented individual with a passion for delivering excellent customer service? We are seeking a Aftersales Coordinator to join our clients dynamic after-sales team based in Eye, Suffolk.
 
Monday to Friday, 8:30am to 5:00 pm.
 
As an Aftersales Coordinator you will be an essential component of the after sales team, your primary responsibilities will include:

Maintaining relationships with existing customers and ensure their needs are met
Processing customer enquiries via phone or email for spares
Owning end-to-end sales process for spares, including liaising with customers and suppliers
Requesting quotes from suppliers and processing purchase to the best price and quality
Producing quotations and following them up
Converting Enquiries to sales orders
Communicate with operations in all departments
Actively promote spares sales for all contracts
Issuing priced recommended critical spares list for all new and recent contracts
Data entry on the MRP system
Proactively source new business The ideal candidate will have:

Experience in a similar role with manufacturing/engineering knowledge
Excellent verbal and written communications skills
Interpersonal and customer service skills
Excellent organisational skills and attention to detail
IT Skills – must include word, excel, email and be familiar with MRP systems
Exceptional time management with the ability to meet critical deadlines Benefits:

Free onsite parking
Workplace Pension Scheme
Death in service cover
25 days holiday plus bank holidays For more information on this vacancy, please contact Megan at the Diss office or apply below