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1st Line IT Technician 

Permanent

Norfolk (Hybrid)

to £28,000 (DOE) + Benefits 

We are seeking a 1st Line IT Support Technician for a permanent hybrid position. This is an excellent opportunity to join a well-established and growing IT services company.

Prior experience in IT Service Desk or Help Desk roles is strongly preferred. The position offers the flexibility of working two days per week from home, with an ideal start date in  November 2024.

A proud equal opportunities employer that encourages applications from qualified candidates regardless of your race, disability, sex, age, sexual orientation, gender reassignment, belief, religion or marital status. The believe that everyone has the right to be themselves at work.

Key skills, experience + tasks include:

1st line technical support for Windows / Microsoft technical environments.

Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.

Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.

Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.

Benefits: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more