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About Providor:

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the Role:

As a Smart Metering Planner you will be responsible for scheduling  appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity.

Specific Roles and Responsibilities:

Conduct outbound calls to customers to arrange smart meter installations.

Perform data entry and retrieve information using a bespoke database.

Handle customer inquiries and provide timely service updates.

Adhere to compliance standards and company guidelines.

Manage customer communication through email, including sending and responding to inquiries.

Carry out any other reasonable duties as required by the company.

Apply company values in all day to day activities.
Working Hours:

9AM - 5PM Monday to Friday

Occasionally 11AM - 7PM shifts Monday to Friday may be required

Please be advised that this is a fixed term contract position until the end of February 2025 however, this may be extended or lead to a permanent job.

Salary

£22,523.00 per annum

Plus, a discretionary bonus of up to £200 per month on successful achievement of monthly KPI’s.

The Individual:

Previous experience of inputting/updating databases.

Highly articulate with a clear telephone manner.

Good IT skills with knowledge of Microsoft Word, Excel and Outlook.

Good work ethic, highly self-motivated, and positive.

Ability to organise and manage own workload.

Previous experience working in renewable energy is desirable 

Personable with excellent communication skills.

Ability to work to deadlines, delivery of targets for self and others.

Strong team player