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Building a sustainable tomorrow

BAM FM is recruiting a Soft Services Contract Manager to join our the team Based in the North of England. You will be providing Soft Services support to the wider team across the region. Travel across the North from Manchester up to Scotland will be required.

Your mission

You will be required to support, manage and co-ordinate all elements of the Soft FM provision across numerous contracts as required to ensure a cost effective, client focused service. Working in collaboration with the internal BAM Contract Manager/Facilities Manager and the client where appropriate to ensure that the service delivery exceeds the agreed levels of service quality and support the core client activities ensuring compliance with all legislation and BAM FM policy and procedures.

Your Mission
• Provide direct operational support and expertise to the wider business to ensure the FM team deliver successfully to achieve company, team and personal goals whilst ensuring the highest quality service delivery provision.
• Provide all BICSc training needs within the region to meet demands of both the business and legislation.
• Actively support the business development team for new business opportunities to provide specialist Soft Services knowledge and information.
• Identify any new methods and innovative solutions to the Soft Services elements for both ongoing improvement and innovation for bidding.
• Support the BAM FM sustainability agenda.
• Support the management and procurement of the Soft Services specialist sub-contractors on site ensuring works are completed to the required standard while adopting safe working practices.
• Create and maintain effective team working relationships between BAM FM and client teams.
• Manage the recruitment process to ensure the requirements of the contract are met.
• Complete routine Audits to ensure contract compliance on staff and equipment and report results to the relevant CM/FM.
• Manage scheduled and reactive activities in line with contracted key performance indicators.
• Manage all procurement including sub-contractor quotes and orders, consumable and equipment requisitions with the FM commercial & finance teams.
• Maintain up to date records in accordance with legislative and BAM FM requirements.
• Develop business planning, ensuring the FM budgets are managed in strict accordance with the contract to achieve savings where possible.
• Operate all services and facilities within the contract to the most cost effective and efficient manner.
• Carry out other duties that may be reasonably requested from time to time by BAM FM and client management.
• Work closely with the HR department at all times monitoring sickness, absenteeism and performance review in line with BAM FM's Policies and Procedures.
• Work closely with the commercial and finance department to ensure accounts and invoicing are kept up to date at all times, with minimum of aged debt.
• Achievement of financial targets.

Who are we looking for?

• Previous Experience in the management of Soft Services.
• Preferably be a member of the Institute of Workplace and Facilities Management.
• Hold qualifications in BICSc or equivalent.
• Health & Safety certification (IOSH or NEBOSH essential or willingness to undertake).
• Competent knowledge of IT packages (Concept desirable).
• Excellent organisational, presentation and interpersonal skills.
• Excellent people management skills.
• Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children.
• Enhanced DBS check will be required.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

Enhanced DBS will be required