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Pinnacle Group are looking for an experienced Property Manager to provide a comprehensive housing management service for a large portfolio of properties within a new development.  You will be joining our Affordable Housing team based in Birmingham.

The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.  This is a customer facing role, the successful candidate will be an ambassador for the Pinnacle Group and our client. 

This is a hybrid position for the initial mobilisation and then on site / office most days.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Conduct all property management duties for the portfolio including full void turnaround - viewings, signups, mutual exchanges, processing renewals, arranging inventory and check out appointments, managing ASB, serving legal notices and attending court where required.
To carry out property inspection visits and pre-check out visits with tenants for the portfolio.
To carry out estate inspections ensuring all communal areas are inspected and relevant actions completed in a timely manner and to process all incoming and outgoing correspondence from tenants and the client.
To progress and manage all residential compliance, tenant repairs and log all repairs via Qube PM software.
Develop positive and effective relationships and ensuring that excellent customer service is delivered at all times.
Key requirements:

A good understanding and knowledge of Affordable rent unit management, residential lettings, property industry, housing legislation and current practice
Experience of working in front line Housing Management
Be able to perform a whole range of housing management, including voids, sign ups, estate inspections and reporting repairs.
Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications.
Car user, travel to sites will be required
Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.  We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme
● Duties