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Due to successful growth, our client (who is a managed services provider) now has a fantastic position available to join their Customer Service team on a fulltime permanent basis.

We are looking to take applications from candidates who have at least 12 months of recent continuous employment as a customer service team leader in a contact centre environment and are looking to make the next move within their customer service career.

The role not only offers full time employment but also the opportunity to join a dynamic and forward thinking business where opportunities are limitless as well as full in-house training related to their internal database and processes along with a modern and professional working environment.

The role:

* Dealing with existing clients across multiple shared service platforms

* Regularly carry out effective 1-1s and Team Meetings with all team members and encourage team to develop, through training and coaching

* Handling the after-care service of clients

* Resolving customer queries

* Responsible for department personnel including appraisals, training, holiday management.

* Establish strengths and weaknesses within the team and recommend changes and training where applicable

* Building & maintaining strong relationships with existing clients

* Providing a professional and reliable service throughout

* Generate new business from our existing client base

* Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system

The person:

* Minimum of 12 months recent continuous team leader or management contact centre experience

* To actively look at ways in which services can be improved and revenue can be enhanced within an existing client base.

* GCSE in Math's and English at Grade C/4 or above

* Excellent verbal and written communication skills

* Strong organisational and time management skills

* Professional telephone manner and conduct

* IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps

* Previous Relationship Management and/or Customer Service experience; industry background in Financial, Insurance or Payroll sectors

* Problem solving mentality

* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time

* Ability to multitask across multiple separate systems and prioritise accordingly

* Able to work well both independently and cooperatively

* Dedicated and receptive to training and feedback

The package:

* Basic salary up to £27,000 DOE

* 25 days holiday

* Fantastic working environment in highly sought-after location, with on-site kitchen

* Ongoing training and development

Due to the nature of this role and the high volume of applications expected, our client will only be looking to progress applications from candidates who have the above relevant contact centre customer service experience