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Complaints Resolutions Officer 
West London 
3 to 6 month ongoing contract 
Mon to Fri 9am to 5pm (3 days in office)
£27.96 p/hr umbrella 

Requirements 

Experience of working with residents to resolve complaints.
Experience working as a complaints officer for a housing association or council is essential 
Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
Experience in setting up and maintaining accurate records, including database/spreadsheet management.
Responsibilities 

Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
Provide information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council’s policy and procedures.
Assist staff across Housing and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. 

If you are a Housing Complaints Officer and interested in this position APPLY NOW