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Are you an experienced Head of Concierge with a Hospitality background looking for a new challenge?

A prestigious residential development is seeking a highly skilled Concierge to become the welcoming face and trusted point-of-contact for residents and visitors alike.

Why This Role Stands Out:

Professional Environment:Work in a refined and well-maintained setting, representing a high-end residential community.
Customer Interaction: Engage with a diverse group of residents, guests, and trades persons, ensuring their needs are met with the utmost courtesy and efficiency.
Security and Safety: Play a crucial role in maintaining the security and safety of the development, offering peace of mind to all who reside and visit.
Career Growth:Opportunities for professional development and training courses to enhance your skills and career trajectory.Role Aims:

Present a professional, well-groomed, and well-mannered demeanour.
Deliver high-level customer service to residents and visitors.
Ensure the smooth day-to-day running of the development.
Maintain security throughout the premises.
Perform duties with reliability, honesty, and discretion, adhering to GDPR guidelines.
Lead by example, demonstrating the high work-ethos expected of the Concierge function.Key Responsibilities:

Man the front-of-house Reception desk.
Serve as the main point of contact for residents, guests, and tradespersons.
Ensure the security of residents and the development.
Conduct security and health & safety patrols.
Monitor access-control, CCTV, and security systems.
Manage secure Key and Key-FOB systems.
Implement and monitor Health & Safety and Fire Regulations.
Handle deliveries, mail, and parcels.
Manage bin-room waste and recycling.
Complete 'Incident Reports' for swift evaluation and action.
Report and facilitate the repair of defective equipment.
Undertake monthly meter readings and report findings accurately.Skills and Experience Required:

Strong customer service skills with a professional and courteous demeanour.
Experience in a similar role within a high-end residential or hospitality environment.
Excellent organisational and time-management abilities.
Proficiency in using security systems and access control.
Ability to handle sensitive information with discretion.
Strong communication skills, both written and verbal.This role offers a unique blend of customer service, security, and administrative responsibilities, ideal for a professional seeking a dynamic and rewarding position. Apply now to become an integral part of this esteemed residential community