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Case Administrator

Location - Norwich
Salary: £11.44 An Hour
Working hours: FULL TIME: Monday - Friday between the hours of 9am - 5PM. Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with many people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.

Brook Street is working with His Majesty's Prison and Probation Service to recruit a Case Administrator on a Temporary basis for the National Probation Service in Norwich! The Probation Service carries out sentences given by the courts, in custody and in the community and rehabilitates people through education and employment. These are careers that change lives.

The Role:

As a Case Administrator, you will provide essential service that has a diverse organisation with a wide variety. One of the primary aspects of the role will be assisting outbound callers who are either going through the Probation System or signposting and liaising with Probation Officers as part of the London Probation Service system.

Primary responsibilities:

Taking inbound and outbound calls and handling queries
Liaising with Probation Officers
Data Entry
Assisting people throughout the Probation System
Signposting people that call in through to the correct departments
At times General Administration duties

Requirements:

Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present complex or challenging behaviour
Strong and confident telephone manner (as this phone is heavily telephone based)
Use and work on your initiative
Possess basic numeric skills
Excellent Customer Service Skills
Benefits:

Holiday entitlement
Access to a pension Scheme
Weekly Pay
Beautiful Office view of the Norwich Cathedral
The opportunity to join and work in the public sector
Full training and induction will be provided if successful.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group