Login to Apply

Lincoln

Ref: VA2368

#OFE

Benefits

* Competitive salary

* 29 days holiday including public holidays plus additional days with service

* ​Pension contributions

* Referral bonus scheme

* ​Enhanced parental leave

* ​Enhanced sick pay

* ​Talk to us about flexible working

* ​VIP Awards – colleague recognition scheme

* Cycle to work scheme​

* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

* ​Steer Academy provides accredited ongoing training – paid for by the business

* ​Opportunities for career progression

​

Due to continued business growth, we have an exciting opportunity to join the front of house team at our site in Lincoln as a Customer Service Advisor.

​In this role you will be responsible for operating front of house, this includes direct customer contact alongside offering support in a variety of different ways. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.

​You will be responsible for:

* Managing our customer experience journey, including complaints and resolutions.

* Booking customers in and arranging their vehicle collections and returns.

* Delivering a fast and efficient service to insurers and customers.

* Administering customers files correctly, whilst building a genuine rapport.

* Ensuring computer systems and portals are updated.

* Handling telephone and email enquiries, both inbound and outbound.

* Working to targets to achieve team and individual goals.

* ​Satisfaction targets in the form of customer feedback.

​

​About You

You will have previous experience working in a customer service focused role, ideally with a knowledge of the automotive industry.

You will have:

* Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email.

* Good organisational skills, with the ability to multitask and adapt to changing priorities.

* Experience in administration and computer systems, such as MS Office.

* Be a team player, as well as able to work individually to achieve targets.

* A good understanding of the local area for transport logistics.

​

If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today