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Job Title: Business Support Officer
Salary: £12.83 PAYE P/H (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: Full-Time
Type: Temporary Ongoing
Location: Cheshire, CW10
Start Date: ASAP

Join a vital support team working at the heart of essential services in Cheshire East. As a Business Support Officer, you will be key to delivering high-quality administrative and customer service support across Waste & Street Cleansing, Parks & Grounds, and Fleet Services. Your work will help ensure smooth operations, positive public engagement, and timely service delivery.

Key Duties and Responsibilities:
Efficient use of IT systems (MS Office, IBS, Oracle) to maintain databases, manage orders and invoices, and generate reports.
Provide excellent customer service in person, by phone, and via email – resolving queries and escalating when necessary.
Carry out a range of clerical and administrative duties including managing insurance claim paperwork, risk assessments, and daily worksheets.
Support financial processes including vehicle hire arrangements, income reconciliation, and work costing data input.
Organise and attend team meetings and events, ensuring follow-up actions are completed.
Assist with public engagement including surveys and campaign events.
Maintain structured and accurate filing and recording systems.
Qualifications and Experience:
Minimum of GCSE Grade C or above in English and Maths (or equivalent).
Level 2 RSA Word Processing or similar.
Demonstrable experience in administrative roles within an office setting.
Strong IT skills, particularly Microsoft Office and Oracle systems.
Attention to detail with fast and accurate data input.
Ability to communicate confidently and professionally in sometimes challenging situations.
Additional Information:
You must be able to travel across Cheshire East if required. A flexible, can-do attitude is essential, along with the ability to prioritise workload and deliver under pressure.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)