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Job Purpose

To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression.

Job Overview

We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.

Day-to-Day Responsibilities

· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.

· Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.

· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.

· Work positively with consultants to effectively manage their time and client expectations.

· Create and maintain files, system logs and other administrative tasks.

· Work towards the team objective of obtaining repeat business.

What you Bring to the Team

· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role.

· Customer service experience.

· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.

· Strongly focussed on delivering an excellent client experience at all stages.

· A positive approach in a fast-moving, busy team environment.

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