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Role Purpose 

To ensure an effective Housing Solutions Service is provided to the council’s customers in housing need, including assessment and advice on Housing and related support.
To deputise for the Housing Advice Manager as needed.

Responsibilities 

To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality.
To provide clients with a written record of the advice and guidance provided, along with actions agreed, so serving to pilot the Personalise Housing Plans.
To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing.
To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to Islington‘s write first time and customer service standards
To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers
To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives.

Requirements 

Experience of dealing with the public providing practical advice in a housing and welfare, to include administrative experience.
Experience of the relevant housing legislation and case law, including the Housing Act 1996, Homelessness Reduction Act 2017 and the Protection from Eviction Act 1977.
Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults
Ability to respond sensitively to people experiencing a wide range of Housing problems

Contract 

Initial 3 to 6 month ongoing contract with the opportunity to extend 
PAYE via Umbrella 
Monday to Friday 9am to 5pm

If you are interested in this position AND meet the requirements, APPLY NOW