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Customer Service Adviser

Sutton

£18/hr

Start date: ASAP

Full Time: Mon - Fri 36/hrs a week

Hatched Recruitment is working closely with the local authorities and we are looking for a Customer Service Adviser in the Sutton area.

The role will involve office working whilst training with flexibility on hybrid once up to speed.

This role will be a minimum of a 5 month placement in Sutton Council's Customer Experience Contact Centre, the ideal candidates will have the following skill and experience.

Role requirements:

Contact Centre and basic business administration
Dealing with a variety of resident enquiries for services offered by the local authority eg Waste Services, Homeless and Highways.
Managing complex calls and emails in a professional and timely manner
Flexible hybrid working including a minimum of 1-2 days in the office after training.

Desired skills and experience:

Excellent verbal and Digital communication skills
Experience and confidence in using contact centre technology
Experience in a local authority environment
Experience in customer service environment
Local knowledge of Sutton Area would be beneficial