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Customer Support Engineer (Tech Repair) 

Reading 

Permanent 

Circa £30k + benefits 

Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff. 

The role is based at our offices in south Reading, Berkshire. 

The Role 

Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based. 

Resolve technical issues by telephone and remote support where possible 
Maintain customer software backups and log 
Support external engineers 
Support Sales and AMS 
Repair equipment returned by customers 
Log call conversations on CRM and report to customers 
Experience Required 

Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs. 

To be clear, this role involves support of companies who have our client product installed and part of that support is the repair of some products that may come back in under warranty hence the need for both customer support experience whether by phone, email or remote support as well as a flair for repair. So, we are looking for a balanced mix of skills between IT knowledge as well as having experience with mechanical/electrical repairs.  

Training is provided on the specific repair aspects of the role but having knowledge of working with low level live electrical/mechanical systems or previous experience is a great advantage. 

Previous experience in IT servicing/repairs 
Experience of telephone support 
Experience of electro/mechanical repair 
Remuneration 

Salary £30k 
25 days leave 
matched pension 
Private healthcare 
Income Protection 
Plus more…. 
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