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Sales and Customer Relationship Lead

Location: Accrofab Derby – DE21 7RX
Shift Pattern: 39 hours each week with a flexible starting time between 07:00 and 08:00 Monday to Friday, with a flexible finish time between 16:00 and 17:00 Monday to Thursday, and on a Friday, a finish time of 12.00
Salary: Competitive

We have a vacancy within our Business Development Department and are currently recruiting for the role of Sales and Customer Relationship Lead. We are looking for candidates who have relevant and proven experience seeking an opportunity to develop their skills and join a growing Organisation.

Role Accountabilities:

Management of the Sales Pipeline (Bid/No-bid tracker) with projects in and out and specific customer feedback
Updating of Sales Metrics in conjunction with the Commercial Manager
Competent with Customer Portals (such as Ivalua) in-terms of extracting proposals, managing them and up-loading responses back in
Capable of researching target customers and finding ways into their buying functions in conjunction with the agreed sales plans
Project management of customer projects into the business including link calls and feedback on progress
Sales pitches to new and existing customers
Basic commercial cover on pricing updates, Schedule Agreement Process and Pricebook updates
Customer and internal problem solving
Advanced Excel skills to support price review, testing and negotiation preparation
Customer negotiation support, scenario planning and deal closing in conjunction with the Commercial Manager
Joint ownership of the Customer on-boarding matrix
Ownership of key customer accounts
Liaison with different company departments to resolve customer issues and promote satisfaction
Route of escalation for un-resolved customer issues
 Person Specification:

Previous experience of working to Aerospace standards
Has a keen eye for detail
Demonstrates good teamwork, but should also be capable of working individually
Is self-driven with a positive outlook
Has good communication skills

We will be selecting a candidate who is aligned with our RISE Values; Respect, Integrity, Safety and Excellence, and who collaborates well with others to maximise teamworking.

If you are interested and believe you have the relevant experience, please apply. We look forward to hearing from you.

You may also have experience in the following: Business Development, Sales Executive, Sales Manager, Internal Sales Manager, Account Manager, Sales Performance Manager, Customer Relationship Manager, Sales Team Leader, Head of Sales, Senior Sales Executive Field sales Manager, Client Relationship Manager, Strategic Account Manager, Customer Success Manager, Client Engagement Lead, Customer Service etc

REF-(Apply online only)