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The company
A UK leading E-commerce business, specialising in and renowned for offering an extensive range of high-quality fabrics. With a commitment to affordability and customer satisfaction, the company has built a loyal customer base and continues to be a trusted source for fabric enthusiasts, crafters, and professionals across the UK.

The role
Now seeking a Customer Service Representative to provide exceptional customer service, enhancing customer satisfaction, and playing a pivotal role in contributing to the growth of the business.

You will take responsibility for:

* Communicating with customers via phone, email, chat, and social media to address inquiries and provide support.

* Assisting customers with orders, refunds, exchanges, and product recommendations.

* Updating stock accurately in the inventory system and creating products on Shopify.

* Identifying customer needs to recommend suitable products or services.

* Performing data entry tasks and upselling products where possible.

What you need
It is ESSENTIAL for the successful candidate to have the following:

* Previous experience within sales and/or customer service

* Fluent English communication skills, both written and verbal.

* Strong phone etiquette and effective customer service abilities.

* Excellent attention to detail for accurate data handling.

* Motivation to learn, grow, and excel in a customer-focused environment.

Other DESIRABLE skills include:

* Previous experience of working in e-commerce and familiarity with e-commerce platforms such as Shopify.

What is on offer
On offer is the chance to join a forward thinking and progressive business that provides a supportive and inclusive working culture and environment. This role offers the chance to grow your own skills and experience in the field of customer service, with further opportunities to progress in responsibilities and pay. The role is full-time Monday-Friday based at their Birmingham office where you will benefit from a starting salary of £23,000-£25,000. Free on-site parking available.

How to apply?
Please use the link in this ad to apply now.

We will aim to respond to all successful applications within 5 days. If you do not hear back from us within 5 days, your application has been unsuccessful, however, we will keep your CV and details on file to consider you for more relevant opportunities in the future.

T3am International is acting as an Employment Agency for this vacancy