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This global ecommerce solutions provider, who combine integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences.

This role is working on a hybrid basis, with enhanced company benefits

The Business Analyst plays an instrumental role in engaging and helping customers leverage company solutions for success in their ecommerce initiatives.

You will actively manage existing client business and are responsible for shaping strategy, identifying opportunities to generate additional revenue and drive new business growth.

Day to day focus is on developing and strengthening positive client relationships leading to overall client satisfaction; monitoring performance, track finances and forecast.

The Client Operations Manager is the primary point of contact with the client and internally owns the management of all assigned client programs and projects.

Key Responsibilities:

Builds a strong relationship with the clients, through effective collaboration and communication with the various clients’ team members

Proactively acknowledge client requests, assess request; manage action or pass onto the relevant function / individual to take action and communicate response back to client

Actively take part in meetings, and lead them when it concerns the daily activities improvements

Communicates directly with clients the issues detected and their status and resolution

The understanding of the overall end-to-end solution from both a technical and functional standpoint

The ability to understand and use the backoffice tools like the ERP system JDEdwards and the associated reporting tools

The ownership, analysis, assistance, and follow-up of operational issues until resolution

Manage client escalations (e.g. missed SLA) by investigating and resolving customer claims within contractual Service Level Agreements.

Troubleshooting processes and derivation of possibilities for enhancement

Produce strategic account plans and direct practice area teams to ensure that services and work achieve the objectives

Track the progress of weekly, monthly, quarterly, and annual objectives

Support financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.

Understands assigned client’s marketing objectives, business needs and budget

Assist in the cooperation with the finance department to resolve invoice issues

Ensure work is delivered within established timeframes and up to the company’s high standards

Responsible for keeping client satisfaction with company’s services and tracking service metrics

Able to juggle multiple tasks concurrently and in a highly organized manner

Continuously builds upon all knowledge relevant to your assigned client/s to become the Subject Matter Expert on their processes, statistics, and challenges.

Collaborates with functional departments to ensure stock accuracy and preparation of inventory reports

Check inventory will meet customer demands and will analyse risks in the supply chain

Order management inbound and outbound coordination

Process import as well as export orders and the respective shipping processes with prioritisation of different shipments

Monitoring and evaluation of all orders and processes as well as preparation of reports

Skills/Experience/Profile:

Degree in business administration, logistics or a related field

Experience within ecommerce and fulfilment

Experience in scheduling materials

Previous experience in working in organisations during peak trading periods

High customer service orientation

Excellent communication skills with internal and external clients

Good problem-solving as well as organizational skills

Ability to work effectively in a team and independently

Good knowledge of the Microsoft Applications (Excel, Outlook, Word & PPT)

Analytic skills, ability to interpret information from numerous sources to prepare and present reports

Ability to work in a rapidly growing, fast-paced environment

Strong work ethic and consistent positive attitude

Curious, creative and can think out of the box