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Technical Support Engineer

Gloucester

Up to £44,000 doe

Permanent

Our client is looking to appoint a Technical Support Engineer that will be fundamental to the company’s operational capability.

Key Responsibilities – Technical Support Engineer

To provide exceptional customer support
Build relationships and have regular engagement with manufacturers
Work with the projects team, producing surveys
Sites visits, field activity and installation
To learn and develop and keep on top of modern communication technologies
To contribute ideas and apply fault finding methodology in a open environment on site and inhouse
Qualifications & Requirements – Technical Support Engineer

Excellent communication skills both verbally and written, internally and externally.
Comfortable engaging with both customers and suppliers on technical and project related matters.
Experience using Microsoft applications, such as Word, Excel and PowerPoint.
Specialist knowledge in Optical Networks and associated hardware.
Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters.
Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation.
Able to conduct testing and produce full comprehensive test documentation /reports..
Ability to work under pressure and to given deadlines.
Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification.
What we can offer – Technical Support Engineer

Auto enrolment to Pension scheme after successful 6-month probation.
20 days Annual Leave plus 8 days Bank Holiday.
1-day extra Birthday Leave.
Progressional opportunities
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a technical support engineer, or telecoms engineer may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors