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Job Title: Wellbeing Counsellor
Location: Manchester (Office-Based or Hybrid)
Reporting to: Counselling Manager
The Opportunity:
This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You’ll work for a highly regarded, service-led company named one of the Sunday Times’ Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing.
The Role:
As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches.
Day-to-Day Responsibilities:
* Deliver telephone counselling and assess service users' needs
* Conduct clinical risk assessments and refer users to the appropriate services
* Provide support to clients dealing with distress or crisis
* Participate in training on trauma, suicide intervention, safeguarding, and more
* Manage structured caseloads, including solution-focused video counselling
* Ensure compliance with service level agreements for all communications
What You Bring:
* Diploma Level 4 in Counselling (min. 150 counselling hours)
* 12 months post-qualification experience
* Registered BACP membership (or equivalent)
* Experience with safeguarding and suicide intervention
* Strong communication skills and ability to manage multiple tasks
Benefits:
* 25 days' holiday (increases with service) plus bank holidays
* Day off on your birthday
* Private medical insurance after 5 years
* Cash plan, pension plan, life insurance, and more
* Support with revalidation, CPD, and funding for training
* Fab Fridays with social sessions, free food and drinks
* Paid BACP membership after probation
Why Join?
This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential