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IT Service Desk Engineer
£30,000 - £40,000 per annum - DOE
Full Time - Onsite
Location: Leeds – Marshalls Mill, Holbeck
At Afinite we're looking for a proactive and positive IT Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments.
Company Overview
Afinite is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.
Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust.
Core Role
In this role, you’ll provide valuable IT support for Microsoft 365 environments, helping to troubleshoot and configure devices while delivering excellent customer service. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.
Day-to-day, you’ll respond to customer requests via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience.
You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.
We’re committed to your professional growth, offering training, development opportunities, and mentoring from our team.
Competencies
* Communication - Strong verbal and written communication skills
* Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure.
* Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
* Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
* Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
* Collaboration and Teamwork - A positive team player and self-starter.
The ideal candidate will have the following experience:
* Service Desk: 3+ Years (preferred)
* IT Support: 3+ Years (preferred)
And the below skills:
* Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
* Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
* Experience with Android, iOS, macOS, and Windows (10 and later).
* Ability to assemble and replace PC parts.
* Strong attention to detail and excellent telephone manner to communicate clearly with clients.
What is on offer:
* City centre location with free on-site parking.
* 8% employer pension contribution.
* Performance-related annual bonus.
* Professional development support allowance.
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