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Head of Operations – Renewables - East Anglia Region

Our client believes energy should be better - for you and the environment.

With this, they are spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and electric car chargers, to low carbon heating, home batteries, solar, and beyond. Utilising Octopus’ awesome tech power, they deliver smart energy solutions for their customers.

As the face of the company, their diverse, industry-leading field force delivers the same outrageous experience their customers love and expect.

Our client is executing phenomenal growth plans to bring smart meters, Solar & EV charging to customers homes. They are building a UK-wide team of engineers that will inspire their customers and give them the tools to fight climate change.

Engaging and motivating our engineering teams is key to success so we need an awesome, highly motivated senior people leader to drive the day to day running of the Operation. If you think you have what it takes, read on…

What you’ll do:

* You'll lead and inspire multiple operations managers, team managers and awesome engineers to deliver truly epic customer experiences.

* You’ll support our Senior Leadership Team in bringing the very best people into our business, designing and creating the team.

* You’ll ensure that our people have all the necessary skills, support, mentoring and equipment to consistently do an excellent job. You’ll design the requirements and work with suppliers and experts to get these in place.

* You’ll be instrumental in designing the processes and ways of working for your Operations Managers to deliver an epic customer experience.

* You’ll inspire and motivate the team to be part of our zero carbon journey, encouraging creativity and challenge to make things better and more efficient

* You’ll coach your managers to help awesome people be more awesome, and you’ll create a working environment that enables managers and engineers to excel, grow and develop.

* You’ll support the Senior Management Team in delivering business strategy, building the team, delivering projects and driving superb team performance and customer service.

* You’ll support the Technical assurance team in delivering quality installations and support relevant accreditation requirements and visits out in the field.

* You’ll ensure customers have awesome experiences and, if anything goes wrong, do whatever it takes to make things right, meeting the customer face to face where appropriate.

What you’ll need:

* You must have experience leading and inspiring people in operational field and engineering roles to deliver epic customer service

* You must have demonstrable experience of leading Operations Managers and indirectly of 400+ engineers and in a field based environment, either out on site or in customers homes.

* You must have relevant industry experience, certainly in utilities and preferably in the energy / electrical / renewables / smart metering / low carbon space.

* Ideally you will have an understanding of the electrical / metering industry. (Not Essential)

* You must be a confident and experienced leader who can hit the ground running and start to deliver quickly and in a lean environment, happy deliver tasks at every end of the spectrum - big and small.

* You’ll be organised, cool headed and have and resilience that allows you to be calm under pressure.

* You’ll be someone who builds your network quickly and collaborates with them to deliver at speed, with a focus on quality, safety and customer experience.

* You’ll have awesome people skills, a keen eye to detail and the ability to think creatively.

* You’ll be proactive, anticipating the needs of customers, your team and your colleagues and you will be productive in the way you work.

* You’ll have a drive to innovate and be excited to do things differently.

* You’ll be passionate about energy efficiency and the fight against climate change.

* You’ll be curious and excited to learn and grow.

If this sounds of interest and you feel like this describes yourself and your capabilities and personality, they we would lobe to hear from you!

Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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