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R13 are currently supporting a fantastic business in their search for a Customer Service Team Leader to join their team in Norwich. Within this role you will be supporting a team of Customer Service Agents, whilst getting hands-on in supporting customers when queries are escalated.

This is a full time, permanent role working 4 days per week (Mon-Fri) plus 1 weekend shift. This is a hybrid role with a minimum of 1 day per week in the Norwich office. The offered salary for this position is competitive depending on experience.

The company
A business with a passion and a purpose, through their outstanding products & services, they inspire others and champion achievement. They have an amazing, support team who are all passionate about their vision & you could be a part of their business growth.

The day to day

* Overseeing operations and ensuring a smooth customer service function.

* Managing and supporting your team of Customer Service Advisors.

* Coaching your team, providing regular feedback & audits for improvement.

* Flagging any recurring issues and following these through to completion.

* Managing compliance, ensuring team actions are in line with company values & policies.

You will have/be

* Proven customer service experience.

* Previous leadership/management experience, with the ability to motivate & direct a team.

* Strong customer service skills including email & call handling.

* Skilled in negotiation and crisis resolution.

* Highly organised with strong attention to detail.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful