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£20-25 per hour

Full Time

6 Month Contract Initially

Bristol / Hybrid – 1 day per week onsite

Delivers support services to support internal and external customers specifically the Asset Management Team, in one or more area using skills and knowledge which may be unique to specific business processes.

Key job outcomes/accountabilities

* Coordinate a complex area of Asset Management support work, taking ownership and responsibility for the end to end processes e.g. planning and overseeing the asset survey programme and responsibility for day to day operational issues.

* Collate, validate, cleanse and upload data and documents from various sources into the Asset Management database.

* Provide project management support to the Asset Management Team.

* Actively promote the councils values: Dedicated, Respect, Ownership, Curious, Collaborative.

* Make real time service decisions in response to operational issues in line with local procedures and established guidance.

* Respond to enquiries from internal and external customers and stakeholders including escalated issues, taking responsibility for satisfactory resolution.

* Provide information, data and advice on complex Asset Management support matters and carry out, monitor and reconcile financial transactions.

* Monitor service compliance with local guidance and legislation.

* Own and drive forward process improvements.

* The provision of Asset Management support advice which could include a specialist area.

Requirement - ESSENTIAL

* Relevant level 3 qualification e.g. NVQ level 3, BTEC, relevant A levels etc. and/or able to demonstrate equivalent knowledge and understanding through experience.

* Ability to interrogate and analyse complex data sets across a range of IT systems and to construct and manipulate spreadsheets to assist in analysis, forecasting, planning and reporting.

* Ability to develop, maintain and share a high level of specialist knowledge. This will include legislation, guidance and practice in relation to a designated work area.

* High level of literacy and numeracy.

* Working knowledge of effective business support systems and procedures.

* Ability to manage a complex workload and to juggle and prioritise multiple tasks.

* Ability to work with minimal supervision and to deliver work to agreed targets and standards.

* Ability to solve problems and to make balanced evidence-based decisions on behalf of service area.

* High level of accuracy and attention to detail.

* Willingness to model and promote the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.

* Interpersonal skills with the ability to communicate clearly and concisely in ways that promote understanding including the ability to converse with citizens and provide advice in accurate spoken English, or through a BSL interpreter.

* Able to demonstrate knowledge and/or experience of equalities and diversity issues.

* Have a high level working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate.

Requirement - DESIRABLE

* Experience of developing effective business support systems and procedures.

* Knowledge of the factors affecting the repairs, maintenance and improvement of homes.

If this role is of interest and you meet the above criteria, then please apply immediately