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Ready to Embark on Your Next Adventure?
Join a Growing Company with Great Prospects!

Outdoor & Cycle Concepts, one of the UK’s largest outdoor retailers, is seeking a dedicated Customer Care Supervisor to join our passionate team. As part of the Outdoor & Cycle Concepts Group, which includes Cotswold Outdoor, Runners Need, and Snow + Rock, you will play a vital role in supporting outdoor enthusiasts by delivering exceptional customer service and promoting sustainability.

How You’ll Make an Impact:

* Oversee the daily operations of the Customer Care department.

* Motivate and drive your team to consistently exceed targets.

* Identify and implement continuous improvement opportunities.

* Foster a positive and collaborative atmosphere within the department.

* Monitor departmental activities and performance metrics.

* Provide hourly performance reports and track any issues.

You’ll Fit Right In If You Have:

* Proven experience in customer service.

* Leadership experience in a similar role.

* Exceptional communication skills.

* Strong attention to detail.

* Excellent problem-solving abilities.

What’s in It for You?

* Competitive base salary of £27,800 per annum.

* Annual Bonus.

* Generous 40-60% discount on our products.

* 33 days of holiday (including bank holidays).

* Company pension scheme.

* Access to Perkbox for year-round savings on various expenses.

Apply Today and Join the Adventure!

Don’t miss this chance to be part of a dynamic team that is passionate about the outdoors and committed to delivering the best for our customers. Click APPLY NOW to take the next step in your career