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Role OverviewOperational Management

Oversee the daily functions of the security control room.
Maintain comprehensive logs and incident reports, ensuring precise documentation for compliance and investigative purposes.
Possess strong knowledge of manned guarding management software and incident management systems.

Compliance and Reporting

Ensure all control room activities adhere to regulatory standards and company policies.
Prepare detailed daily, weekly, and monthly reports summarizing incidents and system performance in accordance with company requirements.

Technology and Systems Oversight

Manage and maintain technological systems, ensuring continuous functionality.
Stay informed about advancements in surveillance technology and recommend enhancements to existing systems.

Leadership and Training

Lead, motivate, and train the control room team to uphold a high level of professionalism aligned with company goals.
Develop and implement comprehensive training programs for control room operators.
Foster a culture of teamwork, accountability, and continuous improvement.
About the RoleFirst Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

The Control Room Manager will be responsible for overseeing the daily operations of the control room, ensuring effective management and leadership. This role demands strong leadership skills, excellent communication abilities, and a commitment to ensuring the safety and security of assets, staff, and premises in compliance with company policies.

Essential Skills
Extensive knowledge of security operations, CCTV systems, and manned guarding software.
SIA Licence
Ability to respond swiftly and effectively to emergencies or incidents.
Excellent leadership, communication, and interpersonal skills.
Proficiency in using Immix and Timegate software.
Strong analytical and problem-solving skills to assess risks and implement preventative measures