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Intermediate Rent Tenancy Management Officer - £14,574 pa

14 hours per week - Tuesday & Wednesday

The Intermediate Rent Tenancy Management Officer has a key role in providing a customer-focussed and efficient tenancy management and rent collection service.

Key Responsibilities: 

To manage all tenancies on a patch of Intermediate Rent properties.

To ensure that all rent accounts are monitored regularly and correct action taken in line with Hightown’s policies and procedures,

To ensure the preparation and service of legal notices are carried out in line with current procedures.

Undertaking tenancy sign ups and check outs and preparing all reports and internal paperwork to ensure Hightown’s systems are kept up to date.

To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies.

Process warrants for eviction and attend with Bailiffs where necessary.

A Full UK Driving Licence and Access to a Car is essential for this role.

Benefits

In return for your hard work and commitment, we offer a considerable benefits package.

This includes:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service

Regular support from your line manager and colleagues

Annual bonus based on satisfactory performance

Monthly attendance bonus on top of your basic salary

Annual salary and cost of living review

Commitment to health and wellbeing with the Five Ways to Wellbeing

Ongoing professional development and support to deliver outstanding support

Workplace pension scheme and life assurance of three times your annual salary

Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us

Friendly and supportive team environment

Employee assistance helpline

Mileage paid for car usage

Well-equipped on-site gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

If you are interested in joining our friendly team, please apply below.

Closing Date: Wednesday 11th December 2024

Interview Date: Thursday 19th December 2024

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We are an Equal Opportunities & Disability Confident Employer