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What you can expect as a Workshop Controller:

* Full time/Permanent

* Monday - Friday - 8am-5:30pm

* £30,000 - £40,000 (experience dependent)

* Bonus Scheme - Uncapped based on hours sold

* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme

* Pension Scheme & Life Assurance

* Privilege vehicle purchase scheme

* Discount on Service, Bodyshop and Parts

The Role of a Workshop Controller:

* Lead, manage and motivate a team of qualified and apprentice technicians

* Allocate work orders to technicians, and manage technician clocking on/off

* Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works

* Drive service profitability by ensuring maximum time save and upsell

* Manage and update workshop CRM/Computer Systems

* Provide outstanding customer service to customers both face to face and by phone in the instance you have to deal with a customer complaint

* Assist and work closely with the estimating & parts team as required

* Booking customers in and arranging their vehicle collections and returns

* Liaising with our drivers and managing the transport diary

* Ensuring daily KPI targets are achieved

* Moving vehicles on the forecourt

* Creating job packs and associated admin

* Answering and making phone calls

What we're looking for:

* Well-developed management and leadership skills

* In depth knowledge of contemporary Bodyshop systems, technology, and operating processes

* The ability to exceed targets and deadlines is a must.

If you are interested in this position and can add real value to our team, we would love to hear from you