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Call Centre Agent
Location: Littlehampton
Job Type: Full-time, Permanent
Salary: £22,500

Lloyd Recruitment Services is thrilled to be partnering with a vibrant, independent, family run business based in Littlehampton. We are currently on the lookout for a dedicated and enthusiastic Call Centre Agent to join their dynamic team and enhance the customer experience.

Position Overview:

As a Call Centre Agent, you will be at the forefront of customer interactions, managing a variety of tasks to ensure customer satisfaction and efficient service delivery. Your role will involve handling incoming calls, addressing customer enquiries, and supporting the overall order process.

Our client prides itself on delivering outstanding customer service and making a significant impact on their customers' daily lives. If you are passionate about customer service and eager to make a difference, we want to hear from you!

What's in it for you?

Working with the NHS: Contribute to a meaningful cause
Free on-site parking
Comprehensive pension plan and holiday entitlement (including bank holidays)
Full training provided: Welcoming candidates from diverse backgrounds (office and non-office experience)
Standard working hours: 9am to 5pm, Monday to Friday
Career progression opportunities
Additional perks: Christmas bonus, Christmas party, and summer party

The Role:

As a Call Centre Agent, you will be a vital part of our customer service team, ensuring all customer enquiries and issues are resolved promptly and effectively.

Your responsibilities will include but are not limited to:

Handling inbound calls from customers, addressing their questions and concerns
Processing customer orders and providing updates on order status
Communicating with third parties and suppliers to amend or follow up on requests
Coordinating with the purchasing and warehousing teams to maintain appropriate stock levels
Assisting team leaders with priority orders and urgent tasks
Delivering top-notch service to customers, ensuring their needs are met promptly and efficiently

About the Candidate:

We are looking for a candidate who excels in a customer-focused environment and possesses strong communication skills.

The ideal candidate will have:

Previous experience in a call centre or customer service role (preferred but not essential)
Excellent verbal and written communication skills
Confidence in using new technologies
Strong problem-solving skills
A highly self-motivated attitude with a penchant for teamwork
The ability to manage and prioritise multiple urgent tasks effectively
Comfort in a predominantly phone-based role

Salary: £22,500
Hours: Monday to Friday

Referral Bonus: Refer a friend and earn up to £500!

Due to the high volume of applications, we can only respond to shortlisted candidates. If you have not heard from us within 5 days, please assume your application has not been successful this time.

By applying for this vacancy, you accept Lloyd Recruitment Services' Privacy and GDPR Policy, available on our website, and consent to being contacted by us.

Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer