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Our client, a family run company who specialise in the sales of sofas and beds are looking for a competent and driven Manager to come in and manage the day to day operations of both the store and warehouse based in Gloucester.

You will be responsible for overseeing 6 members of staff as well as the management of customer services, logistics, fulfilment and sales & marketing. As well as constant monitoring of key KPI’s such as delivery success rate, customer satisfaction and order value, volume & upsells.

Working closely with the Directors, you will need to be a highly dedicated and experienced Manager that is willing to take on the responsibility of running both the online & retail stores and the management of the warehouse. Industry knowledge and training will be provided.

Responsibilities:

-Ensuring deliveries are carried out smoothly & effectively with a very high success rate

-Work with couriers and other services to coordinate services for customers

-Handle most of the incoming customer service requests

-Warehouse & inventory management

-Maximise sales volume both in store and online

-Keep in-store and online customer service standards high

-Delivery route planning for the week ahead

-Handle all after sale customer communications to ensure an exceptional delivery & follow up service

-Management of 6 staff across 2 locations & out on the road

-Organise & systemise the warehouse & sales funnel to ensure accurate stock records are kept

-Assist in unloading and loading vans & lorries when required

-Hiring and training new staff members

-Management of staff holidays & sickness

Candidate Attributes:

-Proven management experience

-A strong desire to contribute to the company’s ongoing success

-Strong work ethic

-Good IT skills and knowledge of compute systems

-Exceptional customer service and people skills

-Full UK driving licence and own vehicle

Hours: Full time hours with weekend working

Salary: Up to £50k per annum depending on experience