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Technical Service Manager - Experience within Fire & Security.

Duties and responsibilities include but not limited to:

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Support service administrators with maintaining accurate system data

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Ensure all reactive calls taken by phone, emails ensure attendance within the required SLA

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Support the administration team with scheduling, planned on site activities and managing field engineering team productivity

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Update and maintain customer portals to ensure compliance

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Prepare annual service contract quotations

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Prepare remedial quotes as per KPI’s

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Monitor client orders to ensure work is scheduled at per KPI’s

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Review and monitor all client KPI’s

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KPI, client review meeting preparation and attendance

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Review and resolve invoice queries

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Liaise will other departments within the business

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Support and maintain site asset registers

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Collate and monitor out of hours engineer call out rota

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Provide out of hours engineer support

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Provide technical support to the field and administration team

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Produce Service, Maintenance and small works risk and methods statements

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Develop engineering capabilities through training and mentoring of the field engineering team

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Carry out field inspections and audits, maintaining records as required to ensure compliance

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Toolbox talks

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Monitor and update stores and field vehicles stock

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Review, monitor and update loan equipment, engineer equipment registers

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Monitor vehicle register

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Ensure all invoicing is completed as per the forecast

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Review and action customer complaints

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Liaise with external providers i.e ARC’s, subcontractors and suppliers