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We are seeking a professional Sales and Technical Support Coordinator to join a manufacturing firm based near Harlow. The chosen candidate will be the first point of contact for customers, ensuring they have a positive and welcoming experience. This role will be based in a friendly small office environment with a team of four long-term employees plus the director. The office is based next to the factory with the business employing 60-70 staff in total. Hours are 8-5 Monday to Friday.

Key Responsibilities:

* Answer a multitude of customer queries related to products, services and sales.

* Direct phone calls in a timely and polite manner.

* Take ownership of administrative tasks and scheduling appointments.

* Send out invoices.

* Take payments.

* Coordinate meetings.

* Learn and develop a product knowledge and put that into practice, supporting customers.

* Manage any ad hoc incoming and outgoing mail and packages.

Requirements:

* A technical education or background in joinery/carpentry a must.

* Able to commute daily to Harlow.

* Excellent verbal and written communication skills.

* Professional appearance and demeanour.

* Strong organizational skills with the ability to multitask and prioritize tasks effectively.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

If you are a motivated individual with strong interpersonal skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity