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Glasgow

Ref: VA2521

#OFE

Benefits

* Competitive salary plus performance related bonus

* 29 days holiday including public holidays plus additional days with service

* ​Pension contributions

* ​Referral bonus scheme

* ​Enhanced parental leave

* ​Enhanced sick pay

* Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.

* ​Talk to us about flexible working

* ​VIP Awards – colleague recognition scheme

* Cycle to work scheme​

* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

* ​Steer Academy provides accredited ongoing training – paid for by the business

* ​Opportunities for career progression

Customer Service Advisor – Glasgow

About the Role
We are seeking a friendly and proactive Customer Service Advisor to join our team in Glasgow. As the first point of contact for our customers, you will play a vital role in creating a positive experience by assisting clients, managing enquiries, scheduling appointments, and ensuring excellent service. This position is perfect for someone with strong communication skills, a cheerful attitude, and a commitment to customer satisfaction.

Key Responsibilities:

* Provide a warm and professional welcome to customers upon arrival.

* Handle incoming phone calls, directing them to the appropriate team or individual.

* Keep customers informed about the progress of their repairs or inquiries.

* Accurately update the CRM system with relevant details.

* Assist customers with their questions, concerns, and feedback.

* Maintain a clean, organised, and inviting reception area.

* Perform administrative tasks such as filing and record maintenance.

Requirements:

* Prior experience in customer service or as a receptionist is preferred.

* Strong interpersonal and communication skills.

* Ability to manage multiple tasks and remain organised in a fast-paced environment.

* Proficiency in basic computer applications, especially Microsoft Office.

* Attention to detail and strong organisational abilities.

* Professional and calm demeanor under pressure.

* Knowledge of automotive services is advantageous but not required.

If you’re passionate about delivering exceptional customer service and thrive in a dynamic setting, we’d love to hear from you. Apply today to join our team in Glasgow