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Business Support Officer
Hackney
£22/hr
Full time: 36/hrs a week
Start date: ASAP

AKTON Recruitment is looking for a new Business Support Officer to join the Children & Education team in the Hackney area. We are looking for a highly motivated and skilled Business Support Officer required to perform a high level of administrative duties for the Participation and Young Carers' teams within the Early Help & Prevention Service. The ideal candidate to have excellent communication skills, be proactive, and be able to be the first point of contact for the team. Minute taking and data entry experience is required, and previous experience within a youth based setting is desirable.

KEY ACCOUNTABILITIES:
1. To provide comprehensive and professional administrative support within Children and Families, ensuring that systems meet procedural requirements and that all work undertaken is produced to a consistently high standard.
2. To be accountable to managers for the maintenance of confidentiality, understanding that the work undertaken by Children and Families is of a sensitive and personal nature and must not be discussed or disclosed to any other person.
3. To provide telephone cover between 9am to 5pm ensuring that all contacts with the public and other officers is courteous and meets customer care standards. In consultation with your manager proactively participate in cover arrangements for example, annual leave, vacancies, sickness etc where the needs of the service require staff to be deployed temporarily.
4. To ensure that all correspondence received is date stamped and circulated to staff within agreed timescales and that correspondence sent out is accurate and drafted to a high standard.
5. To act as first contact point for enquiries (some which may be complex and/or contentious) from other staff, members of the public, representatives of outside organisations, agencies etc. giving relevant information and dealing with queries where possible and where not possible, to direct people to the person they need to speak to.

EXPERIENCE
E1. Experience of working in an administration role
E2. Experience in successfully managing a variety of projects simultaneously and achieving targets