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Position: Delivery Consultant
Sector: Call and Contact Centre Recruitment
Location: Hybrid (Office and Remote)
Employment Type: Full-Time
Salary: Competitive + Commission + Benefits

About Us

At CCA, we are a leading recruitment agency specializing in high-volume call and contact centre recruitment. We pride ourselves on our exceptional service, innovative solutions, and our ability to match top talent with dynamic companies.

Role Overview

We are seeking a highly motivated Delivery Consultant to join our dynamic team. In this role, you will be responsible for managing the end-to-end recruitment process, ensuring the delivery of high-quality candidates for our clients. This is a hybrid position, allowing you to work both from home and our vibrant office.

Key Responsibilities

Candidate Sourcing: Utilize various platforms and strategies to source high-volume candidates for call and contact centre roles.
Screening and Interviewing: Conduct thorough screening and interviews to assess candidate suitability for specific roles.
Client Management: Build and maintain strong relationships with clients, understanding their recruitment needs and providing tailored solutions.
Job Advertising: Create and post engaging job adverts to attract the best talent.
Database Management: Maintain accurate and up-to-date records of all candidate and client interactions in our CRM system.
Compliance: Ensure all recruitment activities comply with relevant laws and regulations.
Reporting: Provide regular updates and reports on recruitment activities and performance metrics.

What We're Looking For

Experience: Proven experience in a recruitment role, preferably within the call and contact centre sector.
Skills: Strong communication and interpersonal skills, with the ability to build relationships with candidates and clients.
Proactive: Self-motivated and able to work independently, as well as part of a team.
Organized: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
Tech-Savvy: Proficient in using recruitment software, job boards, and social media platforms.
Flexible: Comfortable with a hybrid working model, balancing office and remote work.

What We Offer

Competitive Salary: Attractive base salary with an excellent commission structure.
Flexibility: Hybrid working environment to support work-life balance.
Career Development: Opportunities for professional growth and career advancement.
Supportive Team: A collaborative and supportive team environment.
Benefits: Comprehensive benefits package including health insurance, retirement plans, and more